Everybody knows Virgin airlines, right? Which is headed up by Sir Richard Branson? We're all on board? Good.
Virgin received a letter of complaint recently, and for some reason it was forwarded all the way to Sir Branson himself. His response? He actually called the guy up to talk about it.
Now what, you must be thinking, could this letter have contained to be so deserving that Sir Branson would call Joe Schmo?
Read it for yourself.